Frequently Asked Questions
Everything you need to know about your Urth tech and orders.
What is the standard shipping timeframe for Urth products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
Does my Urth device come with a warranty?
Yes, all Urth electronics are covered by a 1-year limited hardware warranty that protects against manufacturing defects from the date of purchase.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, provided it is in like-new condition.
Are Urth products compatible with both iOS and Android?
Most of our smart devices and accessories are designed for universal compatibility. Please check the 'Specifications' section on the individual product page for specific software requirements.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.